Crisis Resources

What  to do in a crisis

Emergencies 

An emergency is when your child/youth’s life is in danger and needs help right away. In an emergency, you must act fast:

• Call 9-1-1! You do NOT need to call Magellan first. 9-1-1 can take them to a hospital right away.
• Your child can use any hospital, even if they are in another city or state.
• Once your child is safe, call your family care coordinator on your High Fidelity Wraparound (HFWA) team to tell them about the crisis. Ask them to set up a team meeting.
• Contact your child’s primary care or behavioral health provider to see if they can offer more help.

Crisis Communication

Magellan has a central location for crisis communication resources that may be helpful after a traumatic event. The resource page includes tip sheets and links to resources on the Ready.gov website, such as guides and videos for nearly 30 different types of traumatic events. We realize that we may not be aware of all traumatic events that our members encounter, but our resources are available 24/7/365.

Youth crisis support

What is a crisis? A crisis is any situation where your child/youth is acting in a way that you believe could lead to an emergency. If this is the case, do the following:

• Call Magellan toll-free at 1-855-883-8740. You can talk to a mental health professional any time.
  • Magellan will help figure out your level of need and help organize support. This could include:
    • Asking your child and family team to take action.
    • Linking to local resources and/or hospital care if needed.
  • Call a doctor if you don’t already have one. This can be set up through state-supported resources to help avoid a crisis.

Other crisis support options

National services for youth in crisis are also available in non-life-threatening times. If your child’s life is in danger, call 9-1-1!

These resources are free, 24 hours a day, 7 days a week and are open to anyone.

• Call or text the National Suicide and Crisis Prevention Lifeline at 9-8-8.  9-8-8 has replaced the toll-free number previously used to connect to the Suicide Prevention Lifeline.
• Text “Start” to 741-741 to access the  Crisis Text Line

Crisis centers

Wyoming crisis centers are around the state for families in need. They have a 24-hour a day, no cost, “open door, open phone” policy.

Crisis shelters provide helpful timeouts for families dealing with high levels of stress. Higher stress levels may happen because of the child or youth’s behavior or other factors in the home. Crisis shelters provide a safe, nurturing setting and non-judgmental help, support, and resources for the whole family. The goal of crisis shelters is to:

• reunite the family
• provide stronger coping tools for the family
• reduce tension the family is experiencing.