Members

Your Member Handbook will be used as a guide through High Fidelity Wraparound, and it should be kept as a resource for transition out of the High Fidelity Wraparound process.

Magellan of Wyoming Member Handbook (English)

Magellan of Wyoming Member Handbook 

You can request a hard copy of the Family and Youth Guide to High Fidelity Wraparound too. Send us an email or give us a call at 1-855-883-8740.

Check in for periodic announcements.

The Wyoming Department of Health

The Medication Donation Program is an income-based resource.

Medicaid Program

The Medicaid Client Portal helps families find information about Medicaid.

The Wyoming Department of Family Services

The Department of Family Services promotes the safety, well-being and self-sufficiency of families through community partnerships. Local DFS offices can help qualifying families with supplemental nutrition assistance (SNAP), child support program, Medicaid, child care assistance, and other needed services.

Wyoming PAL

The Partnership Access Line (PAL) is a telephone-based child mental health consultation system for Wyoming primary care doctors, nurse practitioners and physician assistants. PAL services state. PAL is staffed by child psychiatrists affiliated with the University of Washington School of Medicine and Seattle Children’s Hospital to deliver its consultation services. In addition, PAL has a master’s-level social worker who can assist with finding mental health resources for patients with any type of insurance (state, private or no insurance).

PAL provides rapid consultation responses during business hours for any type of mental health issue that arises with any child.

Wyoming PAL is available 9 a.m. to 6 p.m. Mountain time by calling 1-877-501-7257.

Wyoming 2-1-1

2-1-1 is an free and easy to remember telephone number that connects callers to information about critical health and human services available in communities around Wyoming.

United Way

United Way is a non-profit that units people, shares resources and improves lives around the state of Wyoming. There are six local Unity Way offices in Wyoming.

• United Way of Albany County.
• United Way of Campbell County.
• United Way of Carbon County.
• United Way of Laramie County.
• United Way of Natrona County.
• United Way of Southwest Wyoming – Rock Springs.

Bikers Against Child Abuse (B.A.C.A.)

Bikers Against Child Abuse exists with the purpose to create a safer environment for children who have been abused. B.A.C.A. has six Wyoming chapters: Campbell county, Douglas, La Barge, Laramie county, Lovell and Natrona county.

DrugRehab.com

Drugrehab.com is an online information center dedicated to help individuals battling addiction and substance abuse. Their goal is to equip families with the necessary tools and resources to guide them on the road to recovery.

UW Echo for Families: Autism

This virtual community was built by and for families of children with autism. Participants will learn about autism, interventions that can be used in home and school, and how systems of care work in Wyoming.

American Academy of Child & Adolescent Psychiatry

The mission of American Academy of Child & Adolescent Psychiatry is to promote the healthy development of children, adolescents and families through advocacy, education and research, and to meet the professional needs of child and adolescent psychiatrists throughout their careers.

Children’s Special Health Program

Children’s Special Health program within the Maternal and Child Health Unit at the Wyoming Department of Health that offers care coordination services and/or limited gap-filling financial assistance to support eligible clients and their families.

Free Dental Clinic

The Colorado Mission of Mercy is a large-scale dental clinic that is held annually in a Colorado community. The concept is simple: Create a two-day dental clinic in a large facility and open the clinic doors to the community. Dental services are provided to any person on a “no questions asked” basis. Patients are evaluated and treated based on their most urgent dental needs. Patients undergo dental treatments such as cleanings, fillings, root canals, and extractions. The best part is that this quality treatment is provided at no cost to patients. This is available to Wyoming residents.

My 307 Wellness

The My 307 Wellness app connects families with State of Wyoming resources and phone numbers. The app can also help track family doctor appointments, immunizations and more right from your phone. Simply search “My 307 Wellness” in your app store or text FAMILY to 307-317-0819 for a link.

Wyoming Relay Program

Do you host or join video meetings, webinars, and/or conference calls? Do you or someone participating in the virtual meeting have a hearing loss? Wyoming Relay has a service that captions everything being said to ensure no one is left out!

Epilepsy Foundation of Wyoming and Colorado / Spanish

Resources and training for families and schools on seizure first aid, and well as camps for people with epilepsy.

Notice: **IF YOUR CHILD’s life is in danger, CALL 911**

What to do in a crisis

Emergencies 

An emergency is when your child/youth’s life is in danger and needs help right away. In an emergency, you must act fast:

• Call 9-1-1! You do NOT need to call Magellan first. 9-1-1 can take them to a hospital right away.
• Your child can use any hospital, even if they are in another city or state.
• Once your child is safe, call your family care coordinator on your High Fidelity Wraparound (HFWA) team to tell them about the crisis. Ask them to set up a team meeting.
• Contact your child’s primary care or behavioral health provider to see if they can offer more help.

Crisis Communication

Magellan has a central location for crisis communication resources that may be helpful after a traumatic event. The resource page includes tip sheets and links to resources on the Ready.gov website, such as guides and videos for nearly 30 different types of traumatic events. We realize that we may not be aware of all traumatic events that our members encounter, but our resources are available 24/7/365.

Youth crisis support

What is a crisis? A crisis is any situation where your child/youth is acting in a way that you believe could lead to an emergency. If this is the case, do the following:

• Call Magellan toll-free at 1-855-883-8740. You can talk to a mental health professional any time.
  • Magellan will help figure out your level of need and help organize support. This could include:
    • Asking your child and family team to take action.
    • Linking to local resources and/or hospital care if needed.
  • Call a doctor if you don’t already have one. This can be set up through state-supported resources to help avoid a crisis.

Other crisis support options

National services for youth in crisis are also available in non-life-threatening times. If your child’s life is in danger, call 9-1-1!

These resources are free, 24 hours a day, 7 days a week and are open to anyone.

• Call or text the National Suicide and Crisis Prevention Lifeline at 9-8-8.  9-8-8 has replaced the toll-free number previously used to connect to the Suicide Prevention Lifeline.
• Text “Start” to 741-741 to access the  Crisis Text Line

Crisis centers

Wyoming crisis centers are around the state for families in need. They have a 24-hour a day, no cost, “open door, open phone” policy.

Crisis shelters provide helpful timeouts for families dealing with high levels of stress. Higher stress levels may happen because of the child or youth’s behavior or other factors in the home. Crisis shelters provide a safe, nurturing setting and non-judgmental help, support, and resources for the whole family. The goal of crisis shelters is to:

• reunite the family
• provide stronger coping tools for the family
• reduce tension the family is experiencing.

Member consent portal

Member consent portal

Translation Services

Do you need translation services?

We provide translation services at no cost.

For immediate interpretation needs, please call Magellan of Wyoming at 1-855-883-8740.

For in-person interpretation services, complete this form.

Servicios de traducción

¿Necesita servicios de traducción?

Ofrecemos servicios de traducción sin costo alguno.

Para necesidades de interpretación inmediata, llame a Magellan de Wyoming al 1-855-883-8740.

Para los servicios de interpretación en persona,complete este formulario.

Consent to Release Protected Health Information (PHI) Form

Use these forms to allow us to share your health information.

Protected Health Information (PHI) means information about your health. Federal and state laws protect the privacy of your PHI. The laws say we cannot give anyone other than your doctors and the Division of Healthcare Financing — Medicaid your PHI unless you say it is OK. By submitting this online form, you give us your OK. Your information is safe and secure. We will only give out the PHI that you say we can share. And, we will only give it to the people or agencies that you list.

Wyoming Medicaid
1-866-571-0944

• Request for Personal Health Information – Please complete this form when you are asking us to share your child’s personal health information with someone else.
• Request Access to Personal Health Information –  Please complete this form when you are asking us to provide you with your child’s personal health information.

Please mail the completed forms to:

Magellan of Wyoming
PO Box 1963
Evanston, WY  82931
WyomingInfo@MagellanHealth.com

Last updated: 6/2/23

If you are a member of a health plan, please consult your health plan’s HIPAA Notice of Privacy Practices for more information about how your protected health information (PHI) is handled.

PRIVACY POLICY

Your privacy is important to us. This Privacy Policy describes the types of information Magellan Health, Inc. and its subsidiaries and affiliates (“Magellan”) collect from and about you online, when you visit our website or use one of our mobile applications (collectively, our “Websites”) and offline, for example at in person events (collectively, the “Services”). This Privacy Policy also explains how we may use and disclose such information.  Please note, Magellan includes many different brands.  When you visit or create an account on a Magellan Website, your personal information is controlled by an affiliate of Magellan Health, Inc.  The list of relevant Magellan affiliates to which this policy applies consists of Magellan Health, Inc. and all subsidiaries including but not limited to: Magellan Healthcare, Inc., Magellan Behavioral Health Systems, LLC; Magellan Health Services of California, Inc.-Employer Services; Human Affairs International of California;  Magellan Behavioral Health of New Jersey, LLC; Magellan Behavioral Health of Pennsylvania, Inc; Magellan Behavioral Health Providers of Texas, Inc.; Magellan Complete Care of Louisiana, Inc.; Magellan Health QIO, LLC; Armed Forces Services Corporation; Magellan Life Insurance Company (collectively ‘Magellan’).

IT IS IMPORTANT THAT YOU READ THIS PRIVACY POLICY CAREFULLY. By accessing, browsing, and/or using the Websites, you accept and agree to be bound by this Privacy Policy and the Terms of Use and Disclaimer (“Terms and Conditions”). If you do not agree to all of the Terms and Conditions, do not access or use the Websites. We may revise and update the Terms and Conditions from time to time with or without notice. Your continued use of the Websites means you accept those changes.

INFORMATION COLLECTION

We may obtain information about you in a number of ways, including through (A) information you provide to us directly; (B) information we collect when you create an account; (C) information we receive from third parties; and (D) information we automatically collect.

1. Information You Provide

We collect information from you when you choose to share it with us, such as when you request information about Magellan, register or create an account with or through the Websites, or otherwise communicate with or contact us (such as through any available Website chat function). In the course of these interactions, you may provide us with biographical and demographic information (including, but not limited to, your name, address, email address, phone number, date of birth, gender, and ethnicity); financial or insurance information to complete a transaction; inferences drawn from other personal information listed above to create a profile reflecting your preferences, characteristics, behavior, attitudes, and abilities; and information collected from industry, customers, providers and patient groups and associations.

If you are a healthcare professional, we may also collect professional credentials (including educational and professional history, institutional and government affiliations, and information included on a resume or curriculum vitae); details about our interactions with you; publicly-available information related to your practice; and information shared with us by customers or insurers.

2. When you create an account

We collect information from you when you create an account on one or more of our Websites including a username and password that you select to establish an account.

If you create a member or beneficiary account, or a plan administrator account, we may collect your first and last name; email address; physical address; phone number; date of birth; driver’s license number; member or beneficiary ID; drug allergy information; health condition; claims history; eligibility data; and credit card information (for home delivery payment).

If you are a healthcare professional or other independent provider, we may collect your first and last name; work address; work phone number; fax number; email address; date of birth; treatment dates; clinical details; member demographics; Taxpayer Identification Number, and National Provider Identifier.

3. Information we collect from third parties

We may collect information about you from third parties such as healthcare professionals; data brokers; insurance companies; third party administrators; service providers; vendors; affiliates; business partners; customers, social media platforms; and government agencies or public records.

If your employer users Magellan for benefit administration services, Magellan may collect information from your employer or a benefits administrator.  In those cases, most questions about how your information is handled should be directed to your employer.

From time to time, we may use or augment the personal information we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, we may use such third party information to confirm or verify licensure of healthcare professionals or to better understand your interests by associating demographic information with the information you have provided.

4. Information Automatically Collected

If you use our Websites, certain information may be collected from your computer or device during your interaction with the Websites. We, as well as service providers, may use a variety of technologies, such as cookies, widgets, web beacons, and log files, to automatically or passively collect certain information about your online activity on the Websites. This information is used, for example, to help us (1) understand who is using the Websites and how (e.g., by measuring the number and frequency of visitors to the different sections of our Websites); (2) remember your information so you do not have to re-enter it; (3)  make our Websites more useful to our visitors and users; and (4) otherwise manage and enhance our products and services.

When you interact with our Websites we may collect your IP address; browsing history; search history; and information on interaction with our Website.

Technologies, Third Parties,  and Do Not Track Disclosures

• Cookies: Cookies are a collection of information sent by a website to a user’s computer, and then sent back each time the user accesses that website. Cookies help us understand how you navigate around the Websites. Most web browsers enable you to control whether or not you want to receive cookies or notify you when a website is about to deposit a cookie file. Please refer to your device’s settings or your browser “Help” section for more information on how to delete and/or disable your browser from receiving cookies. However, blocking or deleting cookies may create a less-than-optimal user experience on the Websites.
• Widgets: Magellan may allow social media companies (e.g., Facebook) to put “widgets” on Magellan websites. These third-party tools may also be used to track you across websites. For example, so long as you are logged in to Facebook, every time you land on a webpage that has a Facebook widget, Facebook will know you are on that webpage. Magellan does not control the privacy practices of these third parties.
• Web beacons: Web beacons are small pieces of data that are embedded in images on a website. Web beacons may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its Privacy Policy.
• Log Files: Log files are pieces of information that let us know how users are accessing the Websites. For example, each time you visit a Magellan website, we may create a log file that tells us that someone visited the page. We use log files to create aggregate reports of Website activity, which means we take that information and add it together to report on all Website activity.

Do Not Track

Because there is not yet a consensus on how companies should respond to web browser-based do-not track (“DNT”) mechanisms, our system will not recognize or respond to Do Not Track requests or headers at this time.

INFORMATION USE

Magellan may use the information we collect from and about you for a number of purposes. Some examples of the ways we may use that information include:

• Providing you with the Services, Websites, experience, products, and information you request, view, and engage with.
• Fulfilling our obligations under contracts with our customers, including insurance providers, governmental agencies and employers.
• Managing our relationship with you.
• Customizing your experience on the Websites, including managing and recording your preferences.
• Marketing, product development, and research purposes.
• Reviewing and developing reports regarding usage, activity, and statistics, including to conduct analysis to enhance or improve our content, products, and services.
• Acting at your direction and with your consent.
• Providing you with access to particular tools and services and enabling certain functions and tools on the Websites.
• Managing your account.
• Responding to your inquiries and requests and sending you administrative and other communications.
• For other purposes disclosed at the time you provide your information or otherwise with your consent.
• Protect against fraud, suspicious, or other illegal activities.

We do not sell your personal information or transfer personal information to third parties to use for their own benefit; however, we allow certain companies to place tracking technologies like cookies on our Services. Those companies receive information about your interaction with our Services that is associated with your browser or device and may use that data to serve you relevant ads on our Services or others. Except for this kind of sharing, we do not sell any of your information. For more information please see the section of this Privacy Policy titled, “Technologies, Third Parties, and Do Not Track Disclosures above.”

INFORMATION SHARING

Magellan may share your information as follows:

• Legal Matters: We may access and disclose your information to respond to subpoenas, regulatory or judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
• Prevent Fraud or Misuse: We may disclose your information to protect the security of our Websites, servers, network systems, and databases. We also may disclose your information as necessary if we believe that there has been a violation of our Terms and Conditions, any other legal document or contract related to our Websites, or the rights of any third party.
• Safety: We may access and disclose your information to protect any individual’s personal safety, health, or welfare, including, without limitation, if you threaten to harm yourself or others, we have reason to believe that abuse or neglect might be occurring, or otherwise in the event of a medical emergency. In such instances, we will notify the appropriate authorities, which may include law enforcement, medical or other emergency personnel, or a potential victim.
• Payer/Healthcare Organization: To your payer/healthcare organization or others responsible for the payment of healthcare or other services to you.
• Sale or Transfer of Business or Assets: In the event of a sale or change in corporate control, for example, a merger, a sale of assets, or bankruptcy, information we have collected from and about you may be transferred. Should such a sale or change in corporate control occur, we will use reasonable efforts to try to require that the transferee use and disclose your information in a manner that is consistent with this Privacy Policy.
• Affiliates and Service Providers: We share your information with our affiliates, business partners, vendors, suppliers, agents and other service providers that provide business, professional, or technical support functions for us, help us operate our business and the Websites, or administer activities on our behalf. We request that such third parties maintain the confidentiality of your information.
• Healthcare Providers and Organizations: We may share your information with your healthcare providers and other healthcare organizations or professionals in connection with the provision of care to you, including:

• To a provider/healthcare organization or healthcare professional who has referred you to the Websites ancillary to your treatment, or to whom you are referred.
• To an organization providing you access to the Websites, if applicable, as part of a health, wellness, or insurance program.

In this case, the use of your personal information by any such third party shall also be subject to the terms of the privacy statement issued by that third party.

• Aggregate or Anonymous Information: We may also share aggregate or anonymous information with our business partners and other third parties including without limitation for research, audit, treatment, marketing, or program evaluation.
• De-Identified Information: We may also share de-identified information, which is not linked to any information that can identify any individual person, without restriction.

• Other: We also may share your information as disclosed to you at the time of collection, or otherwise with your consent.

YOUR ACCOUNT AND EMAILS

Please note that individualized information transmitted via email correspondence between you and Magellan — as opposed to transmission over the Websites — is not encrypted. As a result, like most, if not all, non-encrypted Internet email communications, such email correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about treatment, or questions that would involve the communication of confidential/personal health information, please call your physician, or other healthcare professional.

Website accounts may require that you create a user ID and/or password. It is very important that you do not share your user ID and/or password with anyone, and also that you give thought to any person(s) who may have access to your account. You are responsible for all activity that occurs under your account.

INTEREST BASED ADVERTISING

Magellan may use third-party servicing technology and service providers to serve ads on our behalf across the Internet and sometimes on our Services. They may collect information about your visits to our Websites, and your interaction with our products and Services. They may also use information about your visits to send you targeted advertisements for goods and services. This information is collected through the use of a pixel tag, or similar technology which is industry standard technology used by most major websites. You can read more about interest based advertising or “IBA” at a site offered by the advertising industry’s Digital Advertising Alliance (“DAA”), aboutads.info.

We may also share Website usage information about visitors to our Websites with selected third parties for the purpose of targeting our Internet banner advertisements on our Websites and other websites. To do this, we use web beacons and cookies provided by our third-party ad server on our Site. In connection therewith, such third parties may have access to and use information about your online usage activity. The use of advertising cookies and web beacons sent by such third-party Web servers is standard for commercial activity in the Internet industry.

To learn how to opt-out of having the information collected from you used for IBA purposes on the particular device on which you are accessing this Policy, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/choices/.

Please see the section of this Privacy Policy titled “Technologies, Third Parties, and Do Not Track Disclosures” above for more information.

MARKETING

You can opt-out of our use and disclosure of your personal information for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for same, by the methods provided below. Upon requesting an opt out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, it is possible that you may receive promotions scheduled prior to our receipt of your withdrawal of consent.

You may also unsubscribe from receiving marketing or other commercial emails by following the instructions included in the email. (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.) To opt-out of any other promotional mailings from Magellan and our partners or affiliates you may notify us at Compliance@MagellanHealth.com.  We may also provide additional methods for you to opt-out of having your personal information used or disclosed for promotional and marketing purposes.

Please note, even if you opt out of receiving marketing or commercial communications, we retain the right to send you non-marketing communications such as correspondence about your existing relationship with us, for example notifying you of updates to our Privacy Notice or Terms of Use.

SECURITY

A range of security features protect the privacy of information provided over a secure sign-in to the Magellan Websites, including 128-bit or greater cryptographic security and other security safeguards. Magellan also uses physical, technical, and administrative safeguards to protect the information collected from and about Website users. Only authorized employees and third parties have access to that information and only to provide service to you.  Please note, the confidentiality of Personal Information transmitted over the Internet cannot be guaranteed. Magellan urges you to exercise caution when transmitting Personal Information over the Internet. Magellan cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to Magellan online, you must weigh both the benefits and the risks.

DATA TRANSFERS

Any personal information you provide to us may be stored and processed, transferred between and accessed from the United States where we are headquartered.

RETENTION

We retain personal information for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. When we no longer need the personal information we collect, we either deidentify the information or securely destroy the information

LINKED SITES

The Websites may have links to other websites and applications that we think might be useful or of interest to you. We are not responsible for, and do not endorse the privacy practices or the content of, those linked websites and applications. We urge you to review the privacy policies of any websites and applications you visit once you leave the Websites.

CHILDREN’S PRIVACY

Magellan and its third-party service providers may offer services that are primarily targeted to children. As a result, we may collect information from children. Below we summarize when we may collect personal information from children, and how and when we will provide parental notice and/or seek parental consent.

At the direction of a healthcare professional, children can access one of our websites or download and use one of our mobile applications. We will ask for a parent or guardian consent during the enrollment process. In the consent, we will explain what information we are collecting, how we plan to use it, and how the parent or guardian can provide consent.

We will share and disclose personal information collected from children in limited circumstances only: (1) with our service providers, if necessary for them to perform a business, professional, or technology support function for us; (2) if required or permitted by law, such as in response to a court order or subpoena, or to protect our rights and the rights of others; and (3) as otherwise permitted by the parent or guardian, such as to the healthcare provider or other individual designated by the parent, guardian, or child (with parent’s/guardian’s approval).

If we collect personal information from a child, we will retain that information so long as reasonably necessary to fulfill the activity request or allow the child to continue to participate in the activity, to ensure the security of our users and our services, as allowed or required by law or contract, or for data retention or recovery purposes.

 Parental Choices and Controls

At any time, a parent or guardian may stop their child’s use of the Websites, and upon the child’s nonuse of the Websites no further collection or use of her child’s personal information will occur.

Parents or guardians can contact us at Compliance@MagellanHealth.com to request access to or to change their child’s personal information. Please include the child’s username and the parent’s or guardian’s email address and telephone number. To protect children’s privacy and security, we will take reasonable steps to help verify a parent’s or guardian’s identity before granting access to any personal information.

Parents and guardians are responsible for providing supervision of their minor children’s use of the Websites. Parents and guardians assume full responsibility for ensuring that all information supplied by or on behalf of their minor children is kept secure and is and remains accurate.

YOUR RIGHTS

You may have certain rights and choices regarding our processing of your Personal Information.  Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right to:

• Know the categories and/or specific pieces of Personal Information collected about you, including whether your Personal Information is sold or disclosed, and with whom your Personal Information was shared
• Access a copy of the Personal Information we retain about you
• Request deletion of your Personal Information

We reserve the right to verify your identity in connection with any requests regarding Personal Information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information.  If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

Magellan may not be able to comply with a request where Personal Information has been destroyed, erased or made anonymous in accordance with Magellan’s record retention obligations and practices.  In the event that Magellan cannot provide an individual with access to his/her Personal Information, Magellan will endeavor to provide the individual with an explanation, subject to any legal or regulatory restrictions.

We will not restrict or deny you access to our Magellan products and services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver our services. For example, if you ask us to delete your information, we will not be able to send you communications about our services and other offerings.

To submit a request, please contact us via Compliance@MagellanHealth.com.

REVISIONS TO THIS PRIVACY POLICY

Magellan is always looking to offer expanded features and functions that make healthcare more efficient and accessible. As additional features and functions are added, updates to this Privacy Policy may be necessary, and we reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on the Websites. Each time you visit this website or any Magellan website it is your responsibility to review the most current Terms and Conditions and any other policies, restrictions, conditions and notices on this website or any Magellan website you access. By accessing, browsing, and/or otherwise using the Websites following the posting of changes, you accept and agree to be bound by those changes.

CONTACT US

If you have any questions or concerns about this Privacy Policy or the practices described herein, you may contact us at Compliance@MagellanHealth.com or 800-424-7721. Alternatively, letters may be mailed to the following address:

Privacy Office
Magellan Health, Inc.
8621 Robert Fulton Drive
Columbia, MD 21046

All communications should include the individual’s name and contact information and a detailed explanation of the request.  Magellan will endeavor to respond to all reasonable requests in a timely manner and within any time limits prescribed by applicable law.

There are four types of people who help with High Fidelity Wraparound services: 

• Family Care Coordinators (FCC): Families and youth who join the CME program pick an FCC to work with. This person is in charge of making sure the wraparound process happens for the family. They run meetings, keep records, and work with other professionals. The FCC helps families see a positive future and teaches them how to make plans and get the help they need. Over time, the FCC’s role gets smaller as families become more independent.
• Family Support Partner (FSP): FSPs are part of the wraparound team and have been through similar experiences as the families they help. They understand what the families are going through and can offer support. FSPs help families deal with tough situations and find other people who can help them. They also help families learn new skills and become more confident.
• Youth Support Partner (YSP): YSPs are young adults between 18 and 26 who have been part of the mental health, special education, child welfare, or juvenile justice systems. They can work one-on-one or in groups with young people who need help building skills.
• Respite Providers: Respite services offer short breaks for families who need a rest from their daily responsibilities. These breaks are temporary and should be used less as families find other people to help them.

Parents and children/youth can prepare for Wraparound by taking a few actions before or during the beginning of the process:

• learn about the model and typical services
• learn about the role of the family in Wraparound
• identify key support people for the family (formal and informal/natural)
• connect with professionals (teachers, counselors, doctors, etc)
• prepare to actively participate in the process
• engage in self-care
• celebrate success

Our member newsletter is a helpful resource for our member families! Please contact us if you don’t currently receive it and we will make sure you are added to the mailing list.

2025 Magellan Office Closures

Wednesday, January 1, 2025 — New Year’s Day
Monday, January 20, 2025 — Martin Luther King, Jr. Day
Monday, May 26, 2025 — Memorial Day
Friday, July 4, 2025 — Independence Day
Monday,  September 1, 2025 — Labor Day
Thursday, November 27, 2025 — Thanksgiving Day
Friday, November 28, 2025 — Day after Thanksgiving
Wednesday, December 24, 2025 — Christmas Eve
Thursday, December 25, 2025 — Christmas Day

Your child/youth may qualify for these services if he or she:

• is between the ages of 4 and 20
• is eligible for Medicaid
• has been involved in multiple systems
• has received a specific behavioral/mental health diagnosis
• has social or emotional challenges that impact his/her life

To find out about eligibility, visit Wyoming Medicaid at wesystem.wyo.gov, or call 855-294-2127. Call center hours: M-F, 9 a.m. to 5 p.m. MST

How to enroll

2. BEFORE enrollment, a referral MUST be made:
3. Call 1-855-883-8740 for our Care Worker, OR
4. Email WYClinical@MagellanHealth.com, OR
5. Complete the referral form online yourself for a quick turnaround
6. Our Magellan team will call the family/guardian with important information about High Fidelity Wraparound. The family may reach out to the Magellan team at any time. During the time of the first contact, we will assist in selecting a family care coordinator.
7. The family care coordinator will reach out to the family/guardian.
8. When it is determined a youth is eligible for High Fidelity Wraparound, Wraparound services will begin. This can take up to 14 days.

Your rights

As an enrollee in the program, your child or youth has the right to:

• Be treated with respect, dignity and privacy.
• Be treated fairly, whatever his/her:
  • Sexual orientation.
  • Ethnic background.
• Have your youth’s treatment and other information kept private. The only time we may share treatment records is when required. (The Confidentiality section provides more details).
• Have access to care.
• Learn about treatment in a way that:
• Respects your culture.
• You can understand.
• Fits your needs.
• Take part in making your child’s plan of care.
• Get information in a language your family can understand.
• Get things translated for free.
• Get information in other ways if you ask for it.
• Get information about Magellan and its:
  • Role in the treatment process.
• Know about the clinical rules followed in your youth’s care.
• Ask providers and others on the Child and Family Team about their work history and training.
• Not to be forced to do something you’re not comfortable with. This is based on a federal law.
• Give your thoughts on the rights and responsibilities policy.
• Ask for a specific certified provider in our network.
• Have your child’s team make decisions based on your youth’s needs.
• Get healthcare services that obey Wyoming and federal laws.
• Help make decisions about your youth’s healthcare. This includes the right:
• To get a second medical opinion.
• To say “no” to treatment. This is your right unless the court says otherwise.
• File a complaint or grievance about:
  • A High Fidelity Wraparound provider.
  • The care your youth receives.
• File an appeal about a Magellan action or decision.
• Get a copy of your youth’s records. You can ask that they be changed or corrected.
• Use your rights. This will not affect the way Magellan and its providers treat you.
• Talk with your child and family team about what strategies are right for your child.
• Ask for information in a way that you can get to it easily. This applies if you have a visual, hearing or physical disability. This will help you know about the benefits and services you can get.
• Receive information about the benefits provided by us and about benefits you might have, that are not provided by us. There are not any services we do not cover because of moral or religious objections.
• Receive training on my rights and understand the process for instances of abuse, neglect and exploitation.
• Choose between in-person services or telehealth services or a combination of both.

Your responsibilities

• As the parent or guardian of a youth, you have the responsibility to:
  • Provide an email address to your provider so that you can access your child’s electronic health record.
  • Fully participate with the Family Care Coordinator and team in making and carrying out your Plan of Care.
  • Ensure Medicaid benefits are current.
  • Ensure safety of your child and anyone providing care in your home.
  • Give Magellan the information they need. This helps support quality care and getting the right services.
  • Ask questions about your child’s care. This helps you and your team understand your child’s condition. It helps create goals and plans you agree on.
  • Follow your child’s Plan of Care. This plan is agreed upon by the whole team and it is the responsibility of everyone to make sure it is completed. If you encounter barriers, you can contact your family care coordinator.
  • Attend all team meetings. You should call the Family Care Coordinator as soon as you know you need to reschedule a meeting.
  • Tell the child and family team if the plan of care does not seem to be working.
  • Share worries about the quality of your child’s care.
  • Tell someone if you think abuse or fraud happens. (This is someone not being honest.) If you suspect abuse or fraud, call Magellan’s Corporate Compliance Hotline. You can reach this number 24-hours a day, seven days a week.
  • This hotline is run by an outside company.
  • You do not have to give your name when you call.
  • You can also send an email.
  • Magellan will look into all calls and emails.
  • The calls and emails will stay private.
  • Corporate Compliance hotline: 1-800-915-2108.
  • Corporate Compliance email address: Compliance@MagellanHealth.com.
• You can also report fraud, waste or abuse through Magellan’s Special Investigations Unit
• Special Investigations Unit hotline: 1-800-755-0850.
• Special Investigations Unit email: SIU@MagellanHealth.com.
• You may also report fraud, waste and abuse to the state or federal government.

CANS

The Child and Adolescent Needs and Strengths (CANS) tool helps adults understand what kids and teens need, and what they’re good at. Here’s how it works:

A basic explanation of the CANS:

1. Assessment: The CANS bases needs and strengths on the family story. It gathers info about how kids are feeling, acting, and doing in different parts of their life. This includes environments like at school or home.
2. Identifying Needs: By using the CANS, adults can figure out what kids might need help with, like feeling sad, behaving in certain ways, or dealing with hard family situations.
3. Highlighting Strengths: Along with finding needs, the CANS also helps find what kids are good at, like having friends, being good at sports, or being creative. These strengths can be used to help them feel better and do better.
4. Informing Treatment Planning: When adults know what kids need and what they’re good at, they can make a plan to help them. This plan might include things like talking to a counselor, joining a group, or getting extra help at school.
5. Monitoring Progress: The CANS isn’t just used once—it’s used over time to see how kids are doing. By checking in regularly, adults can see if the plan is working and if anything needs to change.

Overall, the CANS helps adults support kids and teens better by understanding their needs and strengths, and making sure they get the right kind of help to feel better and do better.

ACEs

ACEs, or Adverse Childhood Experiences, are events that happen to kids before they turn 18. These experiences can affect a person’s body and mind even when they grow up. ACEs can be things like abuse or experiencing things at home like a parent who drinks or uses drugs, has a mental illness, or when parents split up. 

There is research that shows that more ACEs can make people more likely to have health problems like heart issues, cancer, depression, addiction, and more. Families who know about ACEs and ways to help with them can help reduce health problems later in life.  

How Do ACEs and Wraparound Connect? 

ACEs can make things harder for kids. Kids with high ACE scores can need help from multiple systems and people. Wraparound understands that many things affect how kids grow up, like trauma, family struggles, problems with friends, and community support. 

Wraparound uses teams to help kids and families get support to feel better. This team approach is helpful for kids with ACEs. 

How Magellan Helps 

Here at Magellan, we help families in Wyoming deal with ACEs by learning coping skills. We bring people together and make teams to support a special kind of help called the High Fidelity Wraparound model. This helps kids and families manage crises. 

Magellan looks at what kids and families are good at and uses those strengths to build support systems. By working with strengths in Wyoming’s communities, we can make families stronger and give kids better chances in the future. 

If you or someone you know is struggling because of ACEs, Magellan is here to help. Reach out to us at 855-883-8740 to find out more about how our Wraparound services can help you heal as a family.  

And if you are a Wraparound provider and want to learn more about ACEs, Magellan can help with that too. Contact the Network team at Magellan. 

CASII/ESCII

The Child and Adolescent Service Intensity Instrument (CASII) and the Early Childhood Service Intensity Instrument (ECSII) are tools used to help families and professionals figure out the best kind of care and support for children and teens.

• CASII is for children and teens aged 6 to 18.
• ECSII is for younger children, from birth to age 5.

These tools help assess what kind of services or programs your child might need to grow, learn, and thrive.

Why Are These Tools Important?

Every child is unique, and their needs can vary based on their age, challenges, and family situation. The CASII and ECSII help by:

• Looking at your child’s emotional, social, and behavioral needs.
• Considering how your family and community can support them.
• Matching your child with the right type and amount of services.

An independent assessor of your choice will conduct a CASII/ECSII to qualify for the HFWA program. They will do this through a phone conversation or zoom. They will ask a series of questions of you and one other person in your child’s life to help support accessing services.

Level of Care

Assessment that describes the qualifications of the child/youth by a qualified mental health provider. This describes the needs of the child/youth and their behavioral health diagnosis.

You have the right to file a grievance or appeal. For more information on how to file a grievance or appeal please visit the Grievances and Appeals page.